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KMID : 0806120130430040453
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대한간호학회지
2013 Volume.43 No. 4 p.453 ~ p.467
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Nurses’ Experience of Incivility in General Hospitals
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Kim Se-Young
Park Kwang-Ok
Kim Jong-Kyung
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Abstract
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Purpose: This study was done to describe nurses’ experience of incivility in hospitals and to consider nurses’ work environment.
Methods: Data were collected through in-depth interviews and analyzed using Colaizzi’ phenomenological analysis methodology. Participants were seven experienced clinical nurses working on a general ward (2 nurses), or in an intensive care unit (2 nurses), emergency room (2 nurses), or operating room (1 nurse).
Results: The incivility that nurses experienced was categorized as follows: ‘being afflicted as a weak person’, ‘being treated as less than a professional’, ‘being overwhelmed by shock and anger’, ‘experiencing an untenable situation’, ‘struggling to survive’, and ‘pursuing professional growth’.
Conclusion: Behavior guidelines should be developed to reduce incivility, and incivility cases should be continuously monitored by the nursing department. Also, to handle incivility problems in clinical nursing areas, a reporting and counseling system and education programs are needed.
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KEYWORD
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Nurse, Anger, Hospital
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